Tech Sales Person
Every once in a while I know I shouldn't answer my phone, but I'm a senior member within my organization and I pride myself on addressing everyone's needs even if it mean being on the phone for an hour discussing the latest blogging strategies or working out a marketing and design plan with someone.
Since I only deal on the phone with VIP I seldom purposely send them to voicemail. This morning my phone rang, I quickly looked around the office and notice it wasn;t one of my colleagues calling. I thought about letting the voicemail pick up the phone, but my thoughts quickly died and I answered the phone. What do you know, it was this account manager who has been calling me once a month for the past 6 month. Even though I keep reminding him that I buy and deal straight with Dell he insits on calling. I decided to throw him a bone and make his day by telling him that I'm looking for a couple of desktops and four laptops. At first, he thought I was going to go with my usual, I'm all set, we're in a recession, etc, but he did a flip back when I told him what I needed. He even remember that I only buy Dell and told me that they recently partnered with Dell and he could get me better deals that the Gold level account I have with Dell. I though he was the real deal, a sales guy that actually listen and remember my needs.
I just received an email and all he quoted me was IBM and HP. Don't get me wrong I think those are fine brands, but I only buy Dell, not because I like them. As a side note, I should mention that I'm very dissapointed with Dell recently and have receive nothing, but grieve with the new Desktop and Laptop I purchase two month ago. The only reason why I buy Dell is because of our corporate account with them. I digress, my point is that out of the five quotes I received, none are for Dell computers.
The bottom line is that as a salesperson you need to be sharp. Not only should you be able to get through on the cold call, but you have to pay attention and remember what your customers tell you.Labels: Customer Service, Design, Jacksonville, techniques
Since I only deal on the phone with VIP I seldom purposely send them to voicemail. This morning my phone rang, I quickly looked around the office and notice it wasn;t one of my colleagues calling. I thought about letting the voicemail pick up the phone, but my thoughts quickly died and I answered the phone. What do you know, it was this account manager who has been calling me once a month for the past 6 month. Even though I keep reminding him that I buy and deal straight with Dell he insits on calling. I decided to throw him a bone and make his day by telling him that I'm looking for a couple of desktops and four laptops. At first, he thought I was going to go with my usual, I'm all set, we're in a recession, etc, but he did a flip back when I told him what I needed. He even remember that I only buy Dell and told me that they recently partnered with Dell and he could get me better deals that the Gold level account I have with Dell. I though he was the real deal, a sales guy that actually listen and remember my needs.
I just received an email and all he quoted me was IBM and HP. Don't get me wrong I think those are fine brands, but I only buy Dell, not because I like them. As a side note, I should mention that I'm very dissapointed with Dell recently and have receive nothing, but grieve with the new Desktop and Laptop I purchase two month ago. The only reason why I buy Dell is because of our corporate account with them. I digress, my point is that out of the five quotes I received, none are for Dell computers.
The bottom line is that as a salesperson you need to be sharp. Not only should you be able to get through on the cold call, but you have to pay attention and remember what your customers tell you.
Labels: Customer Service, Design, Jacksonville, techniques
posted by Death is Forever at
8:26 PM
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